1. Introduction
Mubeeya Tourism Cultural & Heritage Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or providing your information to us, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Contact details (name, email, phone number, address)
- Payment information (for bookings and donations)
- Demographic information (age, nationality)
- Identification documents (for certain activities)
- Photographs or video recordings (with consent)
2.2 Non-Personal Information
We automatically collect certain technical information when you visit our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website addresses
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process bookings and provide requested services
- To communicate with you about your bookings
- To improve our website and services
- To send newsletters and marketing communications (with consent)
- To comply with legal obligations
- To protect the security and integrity of our services
- For research and statistical analysis
4. Sharing Your Information
We may share your information in the following circumstances:
- Service Providers: With third parties who assist in operating our website and services (payment processors, IT services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger or sale of company assets
- With Your Consent: For any other purpose disclosed with your consent
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure servers and encryption technologies
- Regular security assessments
- Limited access to personal data
- Secure payment processing
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typical retention periods:
- Booking information: 5 years
- Financial records: 7 years
- Marketing preferences: Until you unsubscribe
7. Your Rights
Under Ugandan data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict certain processing
- Withdraw consent (where processing is based on consent)
- Receive your data in a portable format
To exercise these rights, please contact us using the information in Section 11.
8. Cookies & Tracking
8.1 Cookies
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
8.2 Third-Party Tracking
We use Google Analytics to analyze website usage. This service may collect information about your use of our website.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
For school groups and children's activities, we collect minimal information necessary and obtain appropriate consents.
10. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with a new "Last updated" date.
We encourage you to review this policy regularly to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Mubeeya Tourism Cultural & Heritage Center
Nkokonjeru Buikwe District
Buikwe, Uganda
Phone: +256 782 880 112
Email: mubeeyatourism01@gmail.com
For data protection requests, please include "Data Protection Request" in your subject line.
